5c77 Privacy Policy

1. Introduction

5c77 ("the Platform", "we", "us", "our") operates the website at 5c77.bet and is committed to protecting the privacy and personal data of every individual who visits or uses our platform ("you", "your", "the Player"). This Privacy Policy ("Policy") describes how 5c77 collects, uses, stores, shares, and protects personal data in connection with the Services offered on the platform, including cricket betting, live casino, slot games, crash games, and all related account and payment functionality.

This Policy applies to all users of the 5c77 platform regardless of the device, browser, or method used to access it, and covers data collected through the website, any mobile-optimised version, customer support interactions, and communications sent by 5c77. By registering an account or continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy.

2. Information We Collect

5c77 collects personal data from three primary sources: information you provide to us directly, information generated automatically by your use of the platform, and information received from third-party partners such as payment processors and identity verification providers.

Information You Provide Directly

When you register, verify your account, make a deposit, contact support, or participate in any promotion, you may provide us with:

• Full legal name, date of birth, and residential address (required for account registration and KYC verification).
• Email address and mobile phone number (used for account communications, two-factor authentication, and support).
• Government-issued identity documents such as a National ID (NID) card or passport, submitted as part of KYC verification.
• Payment account details (bKash number, Nagad number, Rocket number, or bank account details) used for deposit and withdrawal processing.
• Communications you send to us via email, chat, or support tickets, including any attachments or documents you include.

Information Collected Automatically

When you use the 5c77 platform, our systems automatically record certain technical and behavioural data, including:

• IP address, device type, operating system, browser type and version, and screen resolution.
• Pages visited, time spent on each page, links clicked, game sessions initiated, bets placed, and navigation paths through the platform.
• Session timestamps and the duration of gaming activity, used for responsible gaming monitoring and fraud prevention.
• Cookie identifiers and similar tracking technologies as described in Section 5 of this Policy.

Information from Third Parties

5c77 may receive personal data about you from third-party service providers who assist us in operating the platform. These include identity and age verification providers who confirm your eligibility to use the Services, payment processors (including bKash, Nagad, Rocket, and banking partners) who provide transaction confirmation data, and fraud-detection or risk-management services. Any data received from third parties is used solely in accordance with this Policy and only to the extent necessary for the purpose for which it was shared.

3. How We Use Your Information

5c77 uses your personal data only for the specific purposes described below. We do not use your data for any purpose that is incompatible with the original reason it was collected.

We may also use aggregated, anonymised data derived from player activity — from which no individual can be identified — for internal analytics, platform improvement, and product development purposes. Anonymised data is not subject to the same restrictions as personal data under this Policy.

4. Legal Bases for Processing

5c77 processes your personal data only where a lawful basis for doing so exists. The primary legal bases on which we rely are:

• Contractual necessity: Processing required to create your account, provide the Services, process transactions, and fulfil our obligations under the Terms & Conditions you have agreed to.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where these interests do not override your rights and freedoms.
• Legal obligation: Processing required to comply with applicable anti-money-laundering regulations, tax reporting requirements, financial record-keeping obligations, or any binding direction issued by a competent authority.
• Consent: Where we rely on your consent — for example, for certain marketing communications — you may withdraw that consent at any time by contacting us at [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5. Cookies and Tracking Technologies

5c77 uses cookies and similar tracking technologies to operate the platform effectively, maintain your session, personalise your experience, and monitor platform performance. This section explains what types of cookies we use, why we use them, and how you can manage your preferences.

Essential Cookies

These cookies are strictly necessary for the platform to function. They maintain your login session, enforce security controls, remember your language preference, and enable payment processes to complete. You cannot opt out of essential cookies while continuing to use the Services, as without them the platform cannot operate.

Analytics Cookies

We use analytics cookies to understand how players navigate and use the platform. This data — collected in aggregate and without identifying individuals — helps us improve page performance, fix usability issues, and develop new features that better serve the Bangladesh market. Analytics data is retained for a maximum of 26 months.

Managing Your Cookie Preferences

You can control and manage non-essential cookies through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies, or be alerted before a cookie is stored. Please note that restricting cookies may affect certain platform features. For detailed guidance on managing cookies in your specific browser, refer to the browser's help documentation.

6. Sharing and Disclosure of Your Data

5c77 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

Payment and Financial Partners

To process deposits and withdrawals, we share the minimum necessary data with licensed payment service providers, including bKash, Nagad, Rocket, Upay, and our banking partners. These providers receive only the transaction data required to complete the payment and are contractually prohibited from using your data for any other purpose.

Identity Verification Providers

To comply with our KYC obligations, we may share identity documents and personal details with third-party identity verification services. These providers are bound by strict data processing agreements and may not use your data for any purpose other than the verification task assigned.

Legal and Regulatory Authorities

We may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities where required by applicable law, a valid court order, or a regulatory direction. We will take reasonable steps to notify you of any such disclosure unless we are legally prohibited from doing so or where notification would compromise an ongoing investigation.

Service Providers and Technology Partners

We engage trusted third-party technology providers to assist with platform hosting, analytics, customer support tooling, and security monitoring. These providers act as data processors on our behalf and are permitted to use your data only to deliver the specific service they have been engaged to provide, under contractual obligations that mirror our own data protection standards.

7. Data Retention

5c77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The table below summarises our standard retention periods by data category. Where legal obligations require a longer retention period — for example, anti-money-laundering regulations typically require financial records to be retained for a minimum of five years — those periods take precedence over shorter operational retention periods.

Upon closure of your account — whether at your request or as a result of a Terms breach — 5c77 will retain your account records, transaction history, and KYC documentation for the legally required minimum period before securely deleting or anonymising them. Active marketing preferences will be removed within 30 days of account closure where no legal hold applies.

8. Data Security

5c77 takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and the 5c77 platform.
• Encrypted storage of sensitive data, including payment account references and identity document scans, with access restricted to authorised personnel only.
• Regular security audits, penetration testing, and vulnerability assessments conducted to identify and remediate potential weaknesses in the platform infrastructure.
• Staff training and internal data-handling policies that limit access to personal data on a strict need-to-know basis.

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, 5c77 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach. While we implement robust safeguards, no digital platform can guarantee absolute security. You can help protect your account by using a strong password, keeping your login credentials confidential, and reporting any suspicious activity on your account to [email protected] immediately.

9. Your Privacy Rights

As a player on the 5c77 platform, you have a number of rights in relation to the personal data we hold about you. You may exercise any of these rights at any time by contacting us at [email protected]. We will respond to all valid rights requests within a reasonable period. In some cases, exercising a right may affect your ability to continue using the Services — for example, if you request deletion of data that is required for us to maintain your account.

Right of Access

You have the right to request a copy of the personal data we hold about you, together with information about how and why we process it. We will provide this in a clear, readable format within a reasonable time of receiving your request.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct or complete it. You may update basic account information (such as your email address or phone number) directly within your account settings. For changes to identity-verified data (such as your legal name or date of birth), please contact our support team.

Right to Erasure

You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. Note that erasure requests cannot override our legal obligations — for example, we are required to retain certain financial records regardless of an erasure request, and data subject to a legal hold cannot be deleted until the hold is lifted.

Right to Restriction

You may ask us to restrict processing of your personal data in certain circumstances — for example, while we investigate a complaint about data accuracy, or while an erasure request is being assessed. Where processing is restricted, we will continue to store your data but will not actively process it beyond storage.

Right to Data Portability

Where we process your data based on your consent or on contractual necessity, and the processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format. You may contact [email protected] to make a portability request.

10. Children's Privacy

The 5c77 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or store personal data belonging to any individual under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a person under your care has provided personal data to 5c77 without your knowledge, please contact us immediately at [email protected]. We take under-age access to the platform very seriously and will act promptly upon receiving any such notification.

11. Third-Party Links

The 5c77 platform does not contain links to external third-party websites for commercial or promotional purposes. Where operational references to payment providers, game studios, or other partners are made, these are purely informational. 5c77 is not responsible for the privacy practices or content of any third-party service. If you navigate away from the 5c77 platform to any external website, we encourage you to review that website's own privacy policy before providing any personal data.

12. International Data Transfers

5c77 primarily stores and processes player data within infrastructure serving the Bangladesh market. However, some of our third-party technology and service providers may operate infrastructure located in other countries. Where personal data is transferred outside Bangladesh, 5c77 ensures that appropriate safeguards are in place — such as contractual data processing agreements that require the recipient to maintain protections equivalent to those described in this Policy.

We will not transfer your personal data to a jurisdiction that does not provide an adequate level of data protection without first putting in place appropriate safeguards and notifying you where required. If you have questions about international transfers of your data, contact us at [email protected].

13. Changes to This Privacy Policy

5c77 may update this Privacy Policy from time to time to reflect changes in our data practices, technology, legal requirements, or the Services we offer. The date at the top of this Policy indicates when it was last reviewed. Where changes are material — meaning they could significantly affect your rights or how your data is used — we will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.

Non-material updates (such as minor clarifications or corrections) may take effect immediately upon publication. Your continued use of the platform after any update constitutes your acknowledgment of the revised Policy. If you do not agree with a material change, you should cease using the Services and contact support to close your account.

14. Contact and Data Requests

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how 5c77 handles your personal data, please contact our support team. We are committed to responding to all privacy-related enquiries promptly and to resolving concerns in a fair and transparent manner.

Email: [email protected]

Please include your registered account username and describe your request clearly. We may ask you to verify your identity before processing any rights request to ensure your data is protected against unauthorised access.